Photobox
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Photobox Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Photobox has 2.6 star rating based on 34 customer reviews. Consumers are mostly neutral.
11% of users would likely recommend Photobox to a friend or colleague.
- Rating Distribution
Pros: Fast delivery, Quick delivery, Beaux albums.
Cons: Badly designed website commerce, Being able to use the service, Difficulty contacting them.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Photobox has 2.6 star rating based on 34 customer reviews. Consumers are mostly neutral.
11% of users would likely recommend Photobox to a friend or colleague.
- Rating Distribution
Pros: Fast delivery, Quick delivery, Beaux albums.
Cons: Badly designed website commerce, Being able to use the service, Difficulty contacting them.Recent recommendations regarding this business are as follows: "Dont bother", "Reputable coy.", "Do not use Photobox", "ne", "Don't try using them outside the UK an don't use the optional business address line on their form".
Most users ask Photobox for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Turnaround Time. Consumers are not pleased with Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Photobox Reviews
"Good delivery and well advised."
Part of family photo cut off.Not happy to give the jigsaw to the family.Oneboy not fully in the photo. User's recommendation: Reputable coy.
"Absolute rubbish - wasted so much time -"
Phone number for customer service - unattainable- cannot contact them and now I cannot even proceed on this!! Unless I write some more - oh dear what are...
Absolute rubbish - wasted so much time -
Preferred solution: Apology
User's recommendation: Dont bother
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Book incomplete
Not
Really not pleased with this company
Not
Would just like a refund, this book looks like its been beat up.Not fit to be a gift. Did not expect for this inconvenience Phone number you give is not recognised.
Not sure.. really did not expect this inconvenience.
I would just really like a replacement. That's all. You give a phone number, which is ot recognised.
- Quick delivery
- Fast delivery
Preferred solution: Replacement
User's recommendation: Do not use
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Unhappy with a canvas
Preferred solution: I would like to order another canvas with a different picture(free of charge) and hopefully it won’t be so blurred.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Canvas missing
Preferred solution: Full refund
User's recommendation: Do not us
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ridiculous printing of order totally missed off what I wanted
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naas, Co Kildare
Damaged package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need to speak to customer service
- I cannot speak to anyone
Preferred solution: I would like my photos to be uploaded and my album to be created.
Yelverton, Devon
Credit purchased and not applied at checkout. Customer service non existent. Phone number not recognised. Emails never replied to.
I purchased a credit from photo box to create an album as a christmas present. The offer stated the credit would be applied at checkout.
No credit was applied and I had no choice but to pay the full price of the album if I wanted it in time for christmas. I tried to contact customer service and found this is a bot that sends you round and round in frustrating circles and does not put you in touch with anyone, despite claiming it will. I then searched for contact details and emailed the supposed customer service email three times. No response.
I tried to phone many times but the number they provide is not recognised. I have now written to them by recorded delivery and am not holding ny breath for a response. Since the new CEO Dean Mucha took over, the service in terms of customers has declined sharply. I have bought many albums from Photobox in the past but will never do so again.
A cursory glance online shows growing number of complaints bout them and with so many other good options available they had best watch out as unhappy. customers vote with their feet.
User's recommendation: Avoid at all costs. Go to business where customers are valued
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brighton, Brighton And Hove
Complaint: 282011****924580
User's recommendation: I will not be going back to Photobox. They have not got back to me; they have a convoluted way in how you are meant to get in contact/explain what happened.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Fear about non-delivery and possible double billing
The standard service is poor - the phone number doesn't work from outside the UK, even when I use a UK mobile. There is no email service that generates a human response, and the chat facility's responses are not flexible enough to be useful.
My problem was a simple one - I am flying to the UK to attend the funeral of a friend, and have made a memorial photobook for her grieving husband.
The hotel where I will stay has agreed to receive the book for me, so I used the optional extra address line on their form (for a business name) when instructing Photobox to send to their building. They sent their confirmation email without using that line - which meant that the courier could not know which place on the street to deliver to.
They do not allow you to change an order- you have to cancel and start again, which is scary. When I could not phone or get an email reply, even after they received your Pissed message, I had to take a chance and send again with a repeat of my card details. I was very worried they would charge me twice.
It looks as though they have not - but it has been a worrying and unsatisfactory experience. I will not know if they meet their deadlines, until I arrive in England on February 15th...
- Reasonable price
- Badly designed website commerce
Preferred solution: Deliver product or service ordered
User's recommendation: Don't try using them outside the UK an don't use the optional business address line on their form
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order never arrived, customer service non existant
- Photobooks are good quality
- Terrible customer support
- Tracked delivery system doesnt work
Preferred solution: Deliver product or service ordered
User's recommendation: If there is any problem with delivery their customer service does not reply to you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cork, County Cork
Resolved: If I could give 0 stars I would.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, Ontario
Faulty mug ref 175****
- Quick delivery
- Easy to use
- Phone number is incorrect
- Nightmare to sort
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
Can’t talk to anyone about my order
User's recommendation: Have humans deal with customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Complaint about my canvas
- Rubbish
- Rubbish
Preferred solution: Full refund
User's recommendation: Do not recomend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Incorrect print
- Fast delivery
- Ignoring customer
Preferred solution: Full refund
User's recommendation: I do not recommend, they ignore the customer
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The contact details for Photobox posted on 'pissedconsumer' are wrong. The number comes back as unrecognised and the email is a generic one, not customer service. Please update them and do not provide wrong details to consumers who want to get in touch with this company.